![]() I can’t install, connect, or enable Dynamics 365 for Outlook.My Active sync is not working on my mobile device.It even goes as far as assisting with problems with other Office applications like in the following scenarios: Outlook keeps saying “Trying to Connect.” or Disconnected.Here are some of the issues which this tool covers: Therefore, especially if the client is Office 365, I would recommend using this tool to speed up the process, where it will run checks against all of the above and provide you with a report. That can take a bit of time and clients always believe time is money. We check DNS, check the profile, size of the OST, Windows updates, AV, OS version etc. ![]() The tool is called Microsoft Support and Recovery Assistant for Office 365.Īs an Administrator, when we have an issue, we start with the basics. Not a lot of people I came across during issues with Office 365, either setup, configuring a profile or recreating a profile uses this tool but has been there for some time. ![]() Office 365 has been prepared to assist in configuring, migrating and also troubleshooting. With a lot of consumers moving into the cloud.
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